Duty Manager

Post Title: Duty Manager

Site Location: Charter Community Sports Centre

Salary: £16,008.60 per annum

FTE Salary: £26,681 per annum

Hours: 24 hours per week

Contract Type: Permanent

The role:

BH Live is recruiting for a part time Duty Manager to join our team at Charter Community Sports Centre. Located in Portsmouth’s busy university district, a short distance from Portsmouth's city centre, Charter Community Sports Centre has swimming, gym, and sports facilities.

You will support the Customer Operations Manager is ensuring that customers receive excellent service and are kept safe when visiting Charter Community Sports Centre . You will have day to day management of the centre whilst you are on duty and will need to have previous experience of either supervising or managing a team, ideally in a leisure environment.

Hours of work will be on shift rota basis that is aligned to the centres opening hours and will include working evenings, weekends and bank holidays.

You will:

· Supervise the public in their participation of the Centre's programme, ensuring their safety and compliance with the Centre's rules.

· Present high standards and ensure our Lifeguards/Recreation Assistants adopt the same approach aligned to BH Live policies and procedures.

· Be fully aware of the centres normal operating procedures and emergency action plan.

· Be able to make decisions.

. Administer First Aid

To be successful you will need:

· Experience of working with customers face to face.

· Previous supervisory/management experience.

· A passion to provide excellent customer service.

· Be able to work hours aligned to the centres opening hours.

· Previous experience of working within a sports/recreation industry.

· A first aid at work qualification and NPLQ certificate is required but training can be offered on appointment.

We offer:

· Onsite parking

· Training and development opportunities

· BH Live Active - Gym membership

· Health cash plan

· Employee Assistance

· Company pension matched up to 6% contributions

· Colleague discount on food and drink

· Colleague recognition

· Birthday / Celebratory day off

· Loyalty Rewards

About BH Live:

Champions of community engagement, health and wellness across Dorset, Hampshire, and London.

BH Live, a registered charity and social enterprise, is a leading operator of sports and leisure centres, theatres, and event venues. Driven by a mission to improve communities BH Live is dedicated to providing inclusive cultural experiences and promoting physical activity for all.

With a strong commitment to accessibility and community engagement, BH Live continues to enhance the quality of people’s lives, health and wellbeing in the communities it serves.

BH Live was established in 2010. Local authority partners include BCP Council, Portsmouth City Council and Croydon Council.

We are at the heart of the UK’s growing social economy. Together with our partners we are helping to change lives and make a positive impact in the community.

For more visit bhlive.org.uk.



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To apply:

Please see the job description for more details on this role.

All applications are to be made via the BH Live Careers site.

BH Live reserves the right to close the vacancy early should sufficient applications be received. We therefore highly recommend that you submit your application as soon as possible.