Post Title: General Manager

Sites: BH Live Active – The Quays Swimming & Diving Complex, Southampton

Salary: Circa £40,000 per annum (DOE)

Hours: 40 hours per week

Contract Type: Permanent

Closing date for receipt of applications: 2 September 2026

The role:

BH Live is recruiting for a General Manger to lead The Quays Swimming & Diving Complex, one of the South Coast's premier aquatic venues, through an exciting period of change and improvement. The Quays is one of only four High Performance Centres for diving in the UK.

There is a 10m diving board with an 18m diving pool, with public swim sessions and swimming lessons taking place in a separate 25m main pool. Waterslides offer splashing fun for families and individuals, feeding into The Lagoon pool complete with interactive water features.

The Quay Swimming & Diving Complex sits at the heart of our health and wellbeing offer in the city, with referral and aquatic wellness programmes supporting people across the community.

If you are a operator with a keen eye for detail and genuine pride in service standards we would love you to apply.

You will lead our teams and make sure every customer and member experiences the best of what The Quays offers. As we invest in the facility and raise our ambitions, we need a General Manager who can drive performance while keeping operational discipline and customer experience at the centre of everything you do.

You will:

Have full accountability for the centre including ownership for the centre’s profit and loss (P&L), delivery of service standards, leading the team and compliance with Health & Safety procedures.
Demonstrate strong commercial understanding of the product and product market, seeking ways to generate and build on revenue.
In partnership with marketing, understand the customer journey, respond to customer satisfaction levels and deliver a product that creates customer loyalty with return visits.
Promote the development of a high-performance culture.
Ensure the safe delivery of activities across all sites through compliance with health and safety procedures.

To be successful you will need:

Commercial acumen with experience of managing P&L budgets and driving income.
An eye for detail and high personal standards, with the resilience to lead a site through change and improvement.
Leadership and coaching experience of managing a large team of colleagues.
Knowledge and understanding of health and safety, ideally including pool plant and aquatic operations.
To be able to work a combination of shifts during the week and need to be available to work some weekends, supporting and leading The Quays when it’s at its busiest.

This role would suit an experienced General Manager or a Deputy General Manager ready for their next career step.

Please click here to view the job description.

We offer:

Onsite parking
Training and development opportunities
BH Live Active - Gym membership
Health cash plan
Employee Assistance programme
Company pension matched up to 6% contributions
Colleague discount on food and drink
Colleague recognition
Birthday / Celebratory day off
Loyalty Rewards

About BH Live:

We are one of the UK’s leading leisure and event venue operators – a registered charity and social enterprise.

Our geographical reach spans across multiple venues, leisure centres and attractions across Portsmouth, Southampton, Croydon and the BCP region with millions of visits per year.

Our organisational and charitable purpose is to generate:

• More participation – through the provision of leisure facilities to encourage active communities, improved health, and wellbeing

• Higher audiences – through the provision of a diverse range of cultural and artistic events that appeal to a wide audience

• Greater economic and social benefit – through hosting major conferences, exhibitions, and events for the benefit of the local, regional, and international economies and people

We are making a positive difference across the communities we serve.

Our organisation is changing lives – placing us at the heart of the UK’s growing social economy. We host hundreds of events a year; sell more than half a million cultural, and entertainment tickets; clock up millions of leisure centre visits, and welcome thousands of conference and exhibition delegates. As well as promoting community health and wellbeing, this generates millions of pounds in economic benefit for the local economy through business and cultural tourism.

As a social enterprise, we don’t pay dividends to shareholders. Every pound we make is used to run our business and generate a surplus to reinvest and enhance our centres and facilities for public benefit.

We’re BH Live, and we make things happen.

To apply:

All applications are to be made via the BH Live Careers site: careers.bhlive.org.uk.

BH Live reserves the right to close the vacancy early should sufficient applications be received. We therefore highly recommend that you submit your application as soon as possible.