Duty Manager

Post Title: Duty Manager

Site Location: BH Live Active, The Quays – Southampton

Actual Salary: £29,000 per annum

Hours: 40 hours per week

Contract Type: Permanent

BH Live is recruiting for a Duty Manager to join our team at The Quays – Southampton. You will oversee the day-to-day operations of the leisure centre, ensuring the safety, cleanliness, efficiency, and excellent customer service across all activity areas including the swimming pools, diving areas, group exercise classes, and dryside facilities.

You will act as the manager on duty and support the wider team to meet operational, health and safety, and financial targets.

The Quays Swimming and Diving Centre is one of only four High Performance Centres for diving in the UK.

There is a 10m diving board with an 18m diving pool, with public swim sessions and swimming lessons taking place in a separate 25m main pool. Waterslides offer splashing fun for families and individuals, feeding into a separate lagoon pool complete with interactive water features.

With a state-of-the-art gym complete with cardio and strength areas, group exercise classes are delivered in dedicated studios

You will:

• Supervise and support colleagues including lifeguards, receptionists, instructors, and cleaners.
• Ensure each department has the appropriate level of staffing and be responsible for the coordination of reactive shift cover.
• Ensure high standards of customer service across all areas of the centre. Resolve complaints efficiently and courteously.
• Be responsible for and coordinate the safe evacuation of members of the public and colleagues in the event of an emergency.
• Ensure the centre opens and closes safely and on time, in line with operational procedures.
• Carry out visual building inspections of the building and report any issues to our technical team.
• Conduct and document regular facility checks including pool tests, fire exits, gym equipment, and cleanliness standards.
• Be responsible for the security of the building whilst on duty and respond to emergency calls when off duty.
• Act as the designated First Aider and Pool Responder/Lifeguard as required.

You will need:

· Operational experience of working within a leisure centre.

· Strong communication and previous experience of managing or supervising people.

· A recognised Pool Lifeguard qualification (e.g., NPLQ) and a first aid at work certificate.

· Good organisation and attention to detail.

· A customer focussed approach.

· The ability to remain calm under pressure

Previous experience in a similar role is highly desirable.

Hours of work will be aligned with the centre’s opening hours and will include evenings, weekends and bank holidays on a rota basis.

Please click here to view the job description.

We offer:

· Onsite parking

· Training and development opportunities

· Gym membership

· Health cash plan

· Company pension matched up to 6% contributions

· Colleague discount on food and drink

· Colleague recognition

· Birthday / Celebratory day off

· Loyalty Rewards

About BH Live:

We are one of the UK’s leading leisure and event venue operators – a registered charity and social enterprise.

Our geographical reach spans across multiple venues, leisure centres and attractions across Portsmouth, Southampton, Croydon and the BCP region with millions of visits per year.

Our organisational and charitable purpose is to generate:

· More participation – through the provision of leisure facilities to encourage active communities, improved health, and wellbeing

· Higher audiences – through the provision of a diverse range of cultural and artistic events that appeal to a wide audience

· Greater economic and social benefit – through hosting major conferences, exhibitions, and events for the benefit of the local, regional, and international economies and people

We are making a positive difference across the communities we serve.

To apply:

All applications are to be made via our careers site: careers.bhlive.org.uk

Please visit our careers site to view the job description: careers.bhlive.org.uk

BH Live reserves the right to close the vacancy early should sufficient applications be received. We therefore highly recommend that you submit your application as soon as possible.