Post Title: Operations Manager

Site: Southampton Outdoor Sports Centre

Salary: £35,000 per annum

Hours: 40 hours per week

Contract Type: Permanent

Start date: 1 August 2026

The role:

We are recruiting for an experienced Operations Managers to join our team at BH Live, you will lead the operational delivery of Southampton’s redeveloped Outdoor Sports Centre, ensuring the safe, effective and quality daily day operation of the site.

You will:

· Be accountable for the overall operational performance of the Outdoor Sports Centre, ensuring safe, compliant and effective delivery across all operational areas.

· Lead, manage and support operational teams to ensure effective daily delivery across all facilities and activities.

· Ensure consistently high standards of customer experience, presentation, cleanliness, operational readiness and site safety are maintained across the venue, proactively managing standards relating to team performance and customer service delivery

· Manage operational team members, rotas, recruitment, induction, training and performance management processes independently.

To be successful you will need:

· Experience managing operational teams within a leisure, sports, hospitality or customer service environment with high standards of service delivery.

· Experience managing staffing rotas, recruitment and employee performance.

· Strong leadership, communication and interpersonal skills with the ability to motivate and manage teams effectively.

· The ability to build positive working relationships with customers, clubs, partners, contractors and stakeholders

Please click here to view the full job description.

We offer:

· Onsite parking

· Training and development opportunities

· BH Live Active - Gym membership

· Health cash plan

· Employee Assistance Programme

· Company pension matched up to 6% contributions

· Colleague discount on food and drink

· Colleague recognition

· Birthday / Celebratory day off

· Loyalty Rewards

About BH Live:

We are one of the UK’s leading leisure and event venue operators – a registered charity and social enterprise.

Our geographical reach spans across multiple venues, leisure centres and attractions across Portsmouth, Southampton, Croydon and the BCP region with millions of visits per year.

Our organisational and charitable purpose is to generate:

· More participation – through the provision of leisure facilities to encourage active communities, improved health, and wellbeing

· Higher audiences – through the provision of a diverse range of cultural and artistic events that appeal to a wide audience

· Greater economic and social benefit – through hosting major conferences, exhibitions, and events for the benefit of the local, regional, and international economies and people

We are making a positive difference across the communities we serve.

To apply:

All applications are to be made via the BH Live Careers site - https://careers.bhlive.org.uk/

The full job description for the role can be found on the BH Live Careers site.

BH Live reserves the right to close the vacancy early should sufficient applications be received. We therefore highly recommend that you submit your application as soon as possible.