Post Title: Deputy General Manager

Site: BH Live Active - Mountbatten Centre

Geographical Location: Portsmouth

Salary: £37,608 per annum

Hours: 40 hours per week

Contract Type: Permanent

Closing date: Monday 17 August 2026

Interviews: To take place w/c Monday 24 August 2026

The role:

BH Live is recruiting for a Deputy General Manager to join our team at the Mountbatten Centre in Portsmouth. You will manage the day to day operations of the site, ensuring excellent customer service and the safe operation of the leisure centre. This role also supports our General Manger with operational support for Portsmouth Gymnastics Centre, Portsmouth Tennis Centre and Charter Community Sports Centre.

You will:

Be the escalation point and principle contact for all customers ensuring their needs are fully met.
Carry out visual building inspections both internally and externally to ensure that the presentation of the building meets the very highest standards.
Supervise and manage all front-line staff, ensuring a smooth and efficient operation of all facilities.
Support with the recruitment, on-boarding and training of new recruits.
Manage people issues that may arise within the team, in line with BH Live policies and procedures.
Be responsible for the security of the buildings whilst on duty and respond to emergency calls.
You may need to be available to attend emergency calls whilst off duty.

To be successful you will need:

A Supervisory/management qualification or practical experience of line managing people/teams
A valid first aid at work qualification.
A valid National Pool Lifeguard Qualification (NPLQ).
Experience of dealing with customers face to face.
An understanding of Health & Safety, environmental health and fire legislations within the leisure industry.

Please click here to view the job description for further details on this role.

To learn more about the site and take a tour click here.

We offer:

Onsite parking
Training and development opportunities
BH Live Active - Gym membership
Health cash plan
Employee Assistance programme
Company pension matched up to 6% contributions
Colleague discount on food and drink
Colleague recognition
Birthday / Celebratory day off
Loyalty Rewards

About BH Live:

We are one of the UK’s leading leisure and event venue operators – a registered charity and social enterprise.

Our geographical reach spans across multiple venues, leisure centres and attractions across Portsmouth, Southampton, Croydon and the BCP region with millions of visits per year.

Our organisational and charitable purpose is to generate:

• More participation – through the provision of leisure facilities to encourage active communities, improved health, and wellbeing

• Higher audiences – through the provision of a diverse range of cultural and artistic events that appeal to a wide audience

• Greater economic and social benefit – through hosting major conferences, exhibitions, and events for the benefit of the local, regional, and international economies and people

We are making a positive difference across the communities we serve.

Our organisation is changing lives – placing us at the heart of the UK’s growing social economy. We host hundreds of events a year; sell more than half a million cultural, and entertainment tickets; clock up millions of leisure centre visits, and welcome thousands of conference and exhibition delegates. As well as promoting community health and wellbeing, this generates millions of pounds in economic benefit for the local economy through business and cultural tourism.

As a social enterprise, we don’t pay dividends to shareholders. Every pound we make is used to run our business and generate a surplus to reinvest and enhance our centres and facilities for public benefit.

We’re BH Live, and we make things happen.

To apply:

All applications are to be made via the BH Live Careers site: careers.bhlive.org.uk.

BH Live reserves the right to close the vacancy early should sufficient applications be received. We therefore highly recommend that you submit your application as soon as possible.