Senior Operations Manager

Post Title: Senior Operations Manager

Geographical Location: Croydon, London

Salary: £46,786 per annum

Hours: 40 hours per week

Contract Type: Permanent

The role:

BH Live is recruiting for a Senior Operations Manager to join our onsite Senior Leadership Team, to lead a team and oversee the daily operations at Fairfield Halls. We operate Fairfield Halls in partnership with Croydon Council, and the venue includes the 809-seat Ashcroft Theatre, the world-class 1,802-seat Concert Hall, and The Recreational a 750-capacity standing live music venue. Additional studio space is available in the adjoining Community Cube.

As well as entertainment and shows, Fairfield Halls remains a popular venue for hosting orchestral and theatrical rehearsals, filming, recordings, conferences, exhibitions, and hospitality events. More recently, the venue has welcomed more than 36,000 visitors attending conferences and business events and hosted more than 190 cultural ticketed events.

This position is responsible for managing various functions, including Hospitality Operations, Event Operations, and Ticketing. Reporting directly to the General Manager, the Senior Operations Manager will collaborate on venue delivery and business development.

If you have worked in a similar environment, know the importance of providing an excellent customer experience and are great at leading and managing people, we would love to hear from you.

To learn more about Fairfield Halls, please take a tour

You will:

· Lead and manage our operations team including recruitment, onboarding and performance management.

· Oversee compliance checks and ensure completion.

· Ensure the smooth handover of events and lead on the logistical planning to make sure events are delivered successfully.

· Manage the day-to-day venue operation of Fairfield Halls ensuring guest experience is priority.

To be successful you will need:

· Experience of leading a successful team and delivering operations within a similar venue.

· Be able to manage multiple projects and prioritise your work to ensure successful delivery.

· Experience of ensuring teams deliver great customer service.

· A good knowledge of health and safety, event related compliance and industry legislation.

Due to the nature of our business, you will be required to work unsociable hours that will include weekends, evenings and bank holidays.

Please click here to view the full job description.

We offer:

· Onsite parking

· Training and development opportunities

· BH Live Active - Gym membership

· Health cash plan

· Employee Assistance

· Company pension matched up to 6% contributions

· Colleague discount on food and drink

· Colleague recognition

· Birthday / Celebratory day off

· Loyalty Rewards

About BH Live:



Champions of community engagement, health and wellness across Dorset, Hampshire, and London.

BH Live, a registered charity and social enterprise, is a leading operator of sports and leisure centres, theatres, and event venues. Driven by a mission to improve communities BH Live is dedicated to providing inclusive cultural experiences and promoting physical activity for all.

With a strong commitment to accessibility and community engagement, BH Live continues to enhance the quality of people’s lives, health and wellbeing in the communities it serves.

BH Live was established in 2010. Local authority partners include BCP Council, Portsmouth City Council and Croydon Council.

We are at the heart of the UK’s growing social economy. Together with our partners we are helping to change lives and make a positive impact in the community.

For more visit bhlive.org.uk.



Get social with us: LinkedIn, X - @BHLIVE_UK | Facebook @SocialEnterpriseBHLive

To apply:

All applications are to be made via the BH Live Careers site.

BH Live reserves the right to close the vacancy early should sufficient applications be received. We therefore highly recommend that you submit your application as soon as possible.