Visitor Experience Host

Post Title: Visitor Experience Host

Site Location: Fairfield Halls – Croydon

Salary: £13.85 per hour

Contract Type: Casual

The role:

This is a great opportunity to fit work around your lifestyle. Fairfield Halls is an iconic arts, events and conference venue, which hosts a year-round programme of events including concerts, cultural performances, musicals and plays, conferences and exhibitions, business events, retail catering and banquets.

We are currently expanding our team of Visitor Experience Hosts based at Fairfield Halls to be an integral part of our team. If you enjoy proving great customer service and working in a fast-paced environment this is the role for you.

This is multi skilled role and you will deal with a variety of tasks including checking tickets, serving drinks and food in our bar and restaurant areas, security including checking visitors’ bags, cleaning and offering a first-class customer service experience.

You will:

• Provide a high level of customer service, striving for service excellence at all times.
• Sell promotional merchandise.
• Proactive in customer care.
• Provide an effective ticket checking and delegate badge checking service.
• Show/direct patrons to their respective seating areas.
• Collect, control and reconcile income in accordance with BH Live policies and procedures.
• Work in bar areas serving drinks and taking orders.
• Serve food in the bars and restaurants areas.

You will need:

• Previous experience of working with customers.
• To be able to work in a fast-paced environment.
• To work well as part of a team.
• To be calm and have great communication skills.
• You will need to be aged 18 + to comply with licencing laws.
• To be able to work weekends, bank holidays and evenings.

You must be over 18 years old to comply with licensing laws to work in our bar areas.

Please click here to view the job description for more details on this role.

We offer:

• Training and development opportunities
• Holiday allowance
• Pension
• Flexible casual working hours, including weekends, bank holidays and evenings

About BH Live:

Champions of community engagement, health and wellness across Dorset, Hampshire, and London

BH Live, a registered charity and social enterprise, is a leading operator of sports and leisure centres, theatres, and event venues. Driven by a mission to improve communities BH Live is dedicated to providing inclusive cultural experiences and promoting physical activity for all.

With a strong commitment to accessibility and community engagement, BH Live continues to enhance the quality of people’s lives, health and wellbeing in the communities it serves.

BH Live was established in 2010. Local authority partners include BCP Council, Portsmouth City Council and Croydon Council.

We are at the heart of the UK’s growing social economy. Together with our partners we are helping to change lives and make a positive impact in the community.

For more visit bhlive.org.uk.

Get social with us: LinkedIn, X - @BHLIVE_UK | Facebook @SocialEnterpriseBHLive

To apply:

All applications are to be made via the BH Live Careers site: careers.bhlive.org.uk/

BH Live reserves the right to close the vacancy early should sufficient applications be received. We therefore highly recommend that you submit your application as soon as possible.