Post Title: Hospitality Manager

Sites: Southampton Outdoor Sports Centre

Salary: £32,000 per annum

Hours: 40 hours per week

Contract Type: Permanent

The role:

BH Live is recruiting for a Hospitality Manager to join and lead our team of hospitality colleagues at Southampton’s redeveloped Outdoor Sports Centre.

You will:

Manage and motivate a hospitality team and have responsibility for the day-to-day operation of all hospitality areas within the centre, whilst ensuring profitability.
Be responsible for ensuring adequate hospitality staffing levels across the centre.
Recruit, retain and train colleagues to ensure food standards are adhered to and our customers receive an outstanding customer experience.
Ensure compliance with health and safety regulations and licensing laws.
Build and develop strong working relationships with the police and council.
Ensure budgets are adhered to and maintain inventory and stock levels, ensuring efficient ordering and stock rotation.
Ensure our values, behaviours and standards are adhered to.

To be successful you will need:

To be passionate and enthusiastic about delivering high levels of customer service.
Previous experience in a similar role of managing a bar or hospitality venue with strong commercial acumen.
To hold a personal licence to be able to sell alcohol and have a Level 3 food safety qualification.
To be proactive and forwarding thinking, bringing new, fresh and exciting ideas of improvements that can be made across the hospitality and events offering at the centre.
To be able to work hours aligned to the centres opening hours, which will include working any 5 out of 7 days per week and will include evenings, bank holidays and weekend working.

We offer:

· Onsite parking

· Training and development opportunities

· BH Live Active - Gym membership

· Health cash plan

· Employee Assistance programme

· Company pension matched up to 6% contributions

· Colleague discount on food and drink

· Colleague recognition

· Birthday / Celebratory day off

· Loyalty Rewards

About BH Live:

We are one of the UK’s leading leisure and event venue operators – a registered charity and social enterprise.

Our geographical reach spans across multiple venues, leisure centres and attractions across Portsmouth, Southampton, Croydon and the BCP region with millions of visits per year.

Our organisational and charitable purpose is to generate:

• More participation – through the provision of leisure facilities to encourage active communities, improved health, and wellbeing

• Higher audiences – through the provision of a diverse range of cultural and artistic events that appeal to a wide audience

• Greater economic and social benefit – through hosting major conferences, exhibitions, and events for the benefit of the local, regional, and international economies and people

We are making a positive difference across the communities we serve.

Our organisation is changing lives – placing us at the heart of the UK’s growing social economy. We host hundreds of events a year; sell more than half a million cultural, and entertainment tickets; clock up millions of leisure centre visits, and welcome thousands of conference and exhibition delegates. As well as promoting community health and wellbeing, this generates millions of pounds in economic benefit for the local economy through business and cultural tourism.

As a social enterprise, we don’t pay dividends to shareholders. Every pound we make is used to run our business and generate a surplus to reinvest and enhance our centres and facilities for public benefit.

We’re BH Live, and we make things happen.

To apply:

All applications are to be made via the BH Live Careers site: careers.bhlive.org.uk.

BH Live reserves the right to close the vacancy early should sufficient applications be received. We therefore highly recommend that you submit your application as soon as possible.