Operations Manager

Fairfield Halls

Croydon£40,000Full time

Post Title: Operations Manager

Site Location: Fairfield Halls – Croydon – London

Salary: £40,000 per annum

Hours: 40 hours per week

Contract Type: Permanent


The role:


BH Live is recruiting for an experienced Operations Manager to join our team at Fairfield Halls in Croydon. Fairfield Halls is an iconic arts, events and conference venue, which hosts a year-round programme of events including concerts, cultural performances, musicals and plays, conferences and exhibitions, business events, retail catering and banquets.


To learn more about Fairfield Halls, please visit: fairfield.co.uk


This is a generalist Operations Manager role and you will need a strong background of working and leading successful teams within a theatre, arts, heritage, or visitor attraction. Previous experience of event managing a large and busy events venue is essential for this role.


We offer a great range of benefits to our people, as we know without our talented colleagues, we would not be able to deliver great experiences to our customers.


We offer:


· Onsite parking – subject to availability (first come, first serve basis)

· Training and development opportunities

· Corporate Gym membership

· Health cash plan

· Employee Assistance

· Company pension matched up to 6% contributions

· Colleague discount on food and drink

· Colleague recognition

· Birthday / Celebratory day off

· Loyalty Rewards



You will:


· Plan and duty manage events and the venue.

· Liaise with internal teams regarding specific events and take a lead on behalf of Fairfield Halls in the planning of events.

· Ensure our customers have a great experience when visiting Fairfield Halls.

· Build effective working relationships with contractors and third-party suppliers.

· Liaise with local authorities to ensure the safety and security of events are aligned with the premise licence.

· Maintain effective management of the teams including Visitor Experience & Security.

· Devise rotas to ensure adequate staffing and security is in place and is within agreed budgets.



To be successful you will need:


· A personal licence.

· Experience of delivering effective visitor experience management within a busy and large arts, heritage or visitor attraction.

· Experience of duty managing a large venue.

· To take the lead and be organised in the planning of events.

· Understand the importance of providing great customer service.

· Be able to manage, lead and motivate teams.

· To make decisions in line with BH Live policies and procedures.



About BH Live:


BH Live is a leading operator of leisure and event venues – a registered charity and social enterprise. Our vision is to create sustainable and inspiring opportunities, deliver great experiences for our communities and improve health and well-being.


bhlive.org.uk



To apply:


Please click here to view the job description for more details on this role.

All applications are to be made via our careers site: Current Vacancies


BH Live reserves the right to close the vacancy early should sufficient applications be received. We therefore highly recommend that you submit your application as soon as possible.